EXCHANGE POLICY

At shop369.in, we are committed to ensuring the highest level of service. While we hope you are delighted with your order, if you are not completely satisfied, you can exchange it. Please notify us via email of your intent to exchange within two working days of receipt of your purchase(s). You don't have to worry if you are a first-time customer and have mistakenly selected the wrong size. We will exchange it for you subject to the following conditions:

• Item(s) must be unworn, unwashed, and unused.
• Item(s) must be returned in the original condition received. All garment tags must still be attached, and any packaging provided is considered part of the product and must be returned to initiate an exchange.
• Products that are not purchased in any sale/promotion organised by Shop369.in
• Altered products are as per the specifications/measurements you provided.
• All custom-made/ Custom Sized orders are non-returnable.
• All early delivery orders will be considered custom-made.
• In any circumstances, if you receive a product in damaged condition, mail us at namaste@shop369.inor contact us at +91 9958133966 with a picture and order number of the product and our customer support will guide you on how to go further with it.
• Refers will not be made if the requisite size/design is unavailable immediately. Instead, we will issue coupons, which you can redeem against a purchase within the next 90 days.
  
  Note- If you purchase a product from any sale or offer, that product is not eligible for exchange until and unless the product you have received differs from the one you ordered. We do not give any refund or return on our products bought from Sale or an Offer.

To arrange a return, please follow the steps below:
Send an email at namaste@shop369.in with the requisite information (Order number and reason for return). 
Return the goods within ten business days of receiving them, in unused condition, along with the original tags and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product.
Please ensure that the return packets are securely packaged to avoid damage to goods in transit. If found damaged, the goods will not be replaced or refunded.
No Products bought online on or through our website or any third party can be exchanged at our offline store or any Trunk Show in any circumstances.

Once we receive the shipment(s)
Our team will determine if it is fit for replacement and send you an email informing you of this.
If deemed fit for return, we will replace the returned items (subject to availability) or issue a refund coupon for the same amount.
The refund coupon must be redeemed against a purchase made in the next 90 days.
The replaced item will be dispatched to your address immediately.
If deemed not fit for return, we will send the goods back to you.
Processing and closing of an exchange issue may take 10 business days at our end.

Note: Customers cannot return or exchange an item purchased on a third-party website or at any of our retail stores or vice versa. Customers cannot return or exchange an item purchased at a discount.